Customer Success
Non-Refundable Policies
WSTech ZonE Refund Policy
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Refunds are available under certain conditions, and each request will be carefully evaluated based on the nature of the service provided. Refunds will only be considered under the following circumstances:
- Full Refund – If no work has started or delivery fails.
- Partial Refund – Based on the percentage of work completed.
- Cancellation Refund – Applicable if canceled within 24 hours before work begins.
- Unsatisfactory Service – Refund or revision if reported within 7 days.
- Duplicate Payment – Full refund upon verification.
- Failed Delivery – Refund if we cannot complete the project.
- No Refund for Completed Services.
- No Refund for Change of Mind.
- No Refund for Third-Party Issues.
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If we fail to deliver the agreed-upon services within the specified timeframe and no work has commenced, you are eligible for a full refund upon request.
If work has already started but is not completed as per the agreed terms, you may qualify for a partial refund based on the percentage of work completed.
Clients can cancel their order within 24 hours of payment for a full refund. After this period, refunds will only be issued if the work has not begun.
If the service does not meet the agreed specifications, clients must report the issue within 7 days. We will attempt to resolve the issue, and if a resolution is not possible, a refund or service credit may be issued.
If a client accidentally makes a duplicate payment, we will process a full refund upon verification.
If we are unable to complete the project due to internal issues on our end, a full or partial refund will be issued based on the progress made.
Once a service has been fully delivered and approved, no refunds will be provided. However, we do offer revisions to ensure client satisfaction.
If a client decides to cancel a project after the work has started, no refund will be issued. We encourage clients to review project requirements before confirming their order.
We are not responsible for issues caused by third-party platforms, algorithm updates, or external factors beyond our control. Refunds will not be issued in such cases.
To apply for a refund from WSTech ZonE LTD, please follow these steps:
- Email Request – Send an email to info@wstechzone.com with the subject “Refund Request – [Order ID]”.
- Provide Details – Include your Order ID, service purchased, reason for refund, and any supporting documents.
- Review Process – Our team will review your request within 3-5 business days.
- Approval or Rejection – If eligible, a refund will be processed; if not, we will provide a detailed explanation.
- Refund Processing – If approved, we will deposit the refund to your wallet instantly and to your bank account within 30 days.
- Contact Support – For any queries, reach out to info@wstechzone.com.